Help Center

Where do you ship to?

Currently we only ship to Namibia.

Where in Namibia do you ship to?

We ship to the below towns. Other towns in Namibia can be delivered to on request.

• Gobabis
• Grootfontein
• Karibib
• Keetmanshoop
• Luderitz
• Mariental
• Okahandja
• Ondangwa
• Oshakati
• Otjiwarongo
• Rundu
• Swakopmund
• Tsumeb
• Walvis Bay
• Windhoek

How long will it take?

To make our prices as affordable as possible, we source our products from distributors from around the world. Delivery can therefore take up to 21 work days from date of purchase.

What courier do you use?

We currently make use of NamPost Courier. This may however vary depending on availability.

What are your shipping cost?

• Orders that do not include heavy items such as 3D printers ship at a flat rate of N$45,00 in Windhoek and Swakopmund and N$95,00 to all other towns mentioned above. 
• Orders that include heavy items such as 3D printers ships at a flat rate of N$75.00 in Windhoek and Swakopmund and N$200,00 to all other towns mentioned above.
• Note that pickups at our Swakop office are shipped from Windhoek on a weekly basis. A notification will be sent once available for pickup in Swakop

I am not in the towns above, but when checking out I get a shipping rate of N$180,00. Why?

Outlying areas are provided with a standard shipping rate of N$180,00. If possible we will deliver your product to you in your town of residence, otherwise to the nearest town that NamPost Courier service.

Your 100% satisfaction is important for us. We offer a 30 day return & exchange policy:

• If a product is damaged or faulty upon a delivery - we offer a 100% refund.
• We have a 30 day (from receipt of product) return & exchange policy.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@ecoprojects.com.na with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide you with instructions of where to send returned goods. You are strongly advised to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that you are responsible for shipping costs of returned items.
• When returned items are received and inspected, you will receive a confirmation email, notifying you of the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. 

Once you want to proceed with the order - do so by going to the cart and clicking "checkout". 

Follow the instructions by providing us with delivery information and select a payment method the for goods - we will ship your package within a maximum of 21 business days.

Our support team is happy to guide you at any step!

What payment methods can be used?

You can select your preferred method of payment using either credit or debit card, Electronic Fund Transfer (EFT), PayToday for payments. PayPal is currently not supported.

Are my payments secure?

Your payments via credit or debit card are secured through DPO which is the same company responsible for securing payments for many major online shops in Southern Africa, including Takealot in South Africa.

PayToday is a Namibian company underwritten by NedBank Namibia and supports quick and easy payments directly from your mobile phone. Search for EcoRobotics, add your order number received via email and enter the amount of your order. That is all their is to it. We will receive a confirmation mail of your payment and your order will be processed as quick as possible.