Click here for a step by step of the order process.

Our policy is to have an order fulfilled within 24 working hours. However, we usually get orders ready for collection twice per day.

Yes, we can assist in ordering products that are not currently available in our shop from our existing suppliers or manufacturers.

If you have a specific product in mind, please send your request to ecorobotics@ecoprojects.com.na.

To ensure accuracy in your order, please include either the SKU code or a direct link to the product you wish to purchase.

Note: We only accommodate special orders exceeding the value of N$1,000. Additionally, the transport costs for the order will be borne by the customer.

To request a quote, simply add your desired products to the cart.

Once you’ve added everything, go to your cart and click 'View Cart.'

Below the checkout button, you’ll find an option to enter your email address to have the quote sent directly to you.

Currently we only ship to Namibia.

We ship to the below towns. Other towns in Namibia can be delivered to on request.

Gobabis
Grootfontein
Karibib
Keetmanshoop
Luderitz
Mariental
Okahandja
Ondangwa
Ongwediva
Oshakati
Otjiwarongo
Rehoboth
Rundu
Swakopmund
Tsumeb
Walvis Bay
Windhoek

For items in stock at our Windhoek warehouse, delivery should not exceed 3 working days from the date of order.

For items not in stock, delivery can take up to 21 working days as we source products from distributors around the world to offer you the most affordable prices.

We currently make use of NamPost Courier. This may however vary depending on availability.

Orders that do not include heavy items such as 3D printers ship at a flat rate of N$55.00 in Windhoek and Swakopmund and N$105.00 to all other towns mentioned above. 

Orders that include heavy items such as 3D printers ships at a flat rate of N$80.00 in Windhoek and Swakopmund and N$200.00 to all other towns mentioned above.

Outlying areas are provided with a standard minimum shipping rate of N$230.00, depending on weight and dimensions. If possible we will deliver your product to you in your town of residence, otherwise to the nearest town that NamPost Courier service.

We have offices in Windhoek and Swakopmund where you are welcome to pick up your order yourself.

WINDHOEK

Address: Maxwell Park, Unit 1, Maxwell Street

Office hours: Monday - Friday | 7:30 - 16:00

SWAKOPMUND

Address: Einstein Industrial Park, Unit 14 , Edison Street 

Please note that pick ups for our Swakopmund office are shipped from Windhoek on a weekly basis. A notification will be sent once available for pick up in Swakopmund.

Yes, you are welcome to make use of your courier of choice. Just select the option 'Store Pickup - Own Courier' at checkout.

Please note if you choose this option you need to let us know the name of your courier under 'Order instructions' at checkout to enable us to prepare the correct waybill before your courier arrive.

We offer the following payment methods:

Credit / Debit card (online payment)

Credit / Debit card (swipe in Windhoek)

Electronic Fund Transfer (EFT)

PayToday

PayPulse

PayPal is currently not supported.

Your payments via credit or debit card are secured through DPO which is the same company responsible for securing payments for many major online shops in Southern Africa, including Takealot in South Africa.

PayToday is a Namibian company underwritten by NedBank Namibia and supports quick and easy payments directly from your mobile phone. 

PayPulse is a Namibian company underwritten by Standard Bank Namibia and supports quick and easy payments directly from your mobile phone. 

We want you to love what you get from us.

• You have 7 days from receiving your order to request a return or exchange.
• If something arrives damaged or faulty, we’ll sort out a full refund — no stress.
• To qualify for a return, your item needs to be: unopened, unused, undamaged, accompanied by proof of purchase

How to start a return

1. Pop us an email at ecorobotics@ecoprojects.com.na with the subject line Returns.
2. Include your order number, your name, and the reason for sending it back.
3. We’ll reply with the return details.
4. Please keep proof of postage — we’d hate for your parcel to go missing.

A couple of things to note

• Shipping costs for returns are on you.
• If you’re returning or exchanging simply because you’ve changed your mind, a 10% handling fee applies.
• As soon as we’ve received and checked the item, we’ll email you with an update.
• If everything’s good, you’ll get either store credit or a refund.

Returns and exchanges – Swakopmund branch collections

If you collected your order from the Ecoprojects Swakopmund branch (using the 7–14 day collection option), here’s how returns work:

• Products must be brought back to the Swakopmund branch within 7 days.
• Once the branch has a transfer scheduled to Windhoek, your returned item will be sent along. (This can take another 7–14 days.)
• If you’re returning a product because it’s faulty, we’ll need up to 7 working days to test and confirm the issue.
• If the item is indeed faulty, we’ll happily arrange a refund or exchange.
• If no fault is found, the product will be sent back to you using the same collection option you originally selected.
  

Creality Products

We offer a 3-month warranty on all Creality products, starting from the date of purchase.

Other Products

We do not offer warranties for the other products available in our shop. These products are covered by our return policy instead.