Our policy is to have an order fulfilled within 24 working hours. However, we usually get orders ready for collection twice per day.
Currently we only ship to Namibia.
We ship to the below towns. Other towns in Namibia can be delivered to on request.
To make our prices as affordable as possible, we source our products from distributors from around the world. Delivery can therefore take up to 21 work days from date of purchase if the item is not in stock at our Windhoek warehouse.
For in stock items, delivery should not exceed 3 working days from order.
We currently make use of NamPost Courier. This may however vary depending on availability.
Orders that do not include heavy items such as 3D printers ship at a flat rate of N$55.00 in Windhoek and Swakopmund and N$105.00 to all other towns mentioned above.
Orders that include heavy items such as 3D printers ships at a flat rate of N$80.00 in Windhoek and Swakopmund and N$200.00 to all other towns mentioned above.
Outlying areas are provided with a standard minimum shipping rate of N$230.00, depending on weight and dimensions. If possible we will deliver your product to you in your town of residence, otherwise to the nearest town that NamPost Courier service.
We have offices in Windhoek and Swakopmund where you are welcome to pick up your order yourself.
Address: Maxwell Park, Unit 1, Maxwell Street
Office hours: Monday - Friday | 8:00-12:45 & 14:00-16:00
Address: Einstein Industrial Park, Unit 14 , Edison Street
Please note that pick ups for our Swakopmund office are shipped from Windhoek on a weekly basis. A notification will be sent once available for pick up in Swakopmund.
Yes, you are welcome to make use of your courier of choice. Just select the option 'Store Pickup - Own Courier' at checkout.
Please note if you choose this option you need to let us know the name of your courier under 'Order instructions' at checkout to enable us to prepare the correct waybill before your courier arrive.
We offer the following payment methods:
Credit / Debit card (online payment)
Credit / Debit card (swipe in Windhoek)
Electronic Fund Transfer (EFT)
PayPal is currently not supported.
Your payments via credit or debit card are secured through DPO which is the same company responsible for securing payments for many major online shops in Southern Africa, including Takealot in South Africa.
PayToday is a Namibian company underwritten by NedBank Namibia and supports quick and easy payments directly from your mobile phone.
PayPulse is a Namibian company underwritten by Standard Bank Namibia and supports quick and easy payments directly from your mobile phone.
Returns & Warranties
Your 100% satisfaction is important for us.
We offer a 7 day return & exchange policy:
If a product is damaged or faulty upon a delivery - we offer a 100% refund.
We have a 7 day (from receipt of product) return & exchange policy.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email firstname.lastname@example.org with the subject 'Returns' and include your order number, name and the reason for the return.
We will provide you with instructions of where to send returned goods.
You are strongly advised to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that you are responsible for shipping costs of returned items.
When returned items are received and inspected, you will receive a confirmation email, notifying you of the status of the refund.
If the refund is approved, store credit will be applied or a refund will be processed.
We offer an 1-month warranty on ALL products from date of purchase.
We offer an up to 6-month manufacturer warranty on 3D printers from date of purchase.
ALL warranty claim products will be tested and if found faulty, repaired if possible, otherwise it will be refunded.